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What Are Customers Saying About Your Business?
Did you know that more than 90% of consumers read online reviews before visiting a business? Too many negative reviews—or worse, no reviews—can mean the difference between a thriving business and declining business.
With so much at stake as a business owner, you can’t afford to leave your online reputation to chance. Thanks to SpotOn, you don’t have to. Our online review management software makes it easy to not only monitor your reputation but improve it.
So Many Review Sites, So Little Time
Keeping tabs on all your reviews can be a chore, but SpotOn makes it easy by compiling all of your reviews in one place. Rather than having to log into four or five different websites, you can manage your reviews from Yelp, TripAdvisor, Foursquare, Facebook, Google, and more, on your SpotOn dashboard.
In addition, the SpotOn dashboard shows you your metascore, or your overall rating on all the various review sites. This makes it quick and simple to monitor your reputation over time, particularly as SpotOn’s proprietary algorithm improves your score by increasing your number of positive reviews from your best customers.
Attract New Customers by Boosting Your Number of Positive Reviews
The true value of SpotOn’s review management system is our proprietary algorithm that identifies when your customers are at their happiest and prompts them to write a review. The automated email has links to your review sites, so it’s easy for your customers to share their thoughts and boost your score.
Over time, SpotOn’s automated emails will help your business:
Address Concerns in Real-Time
A couple of mediocre reviews won’t hurt your business. On the other hand, as few as one to three negative reviews will scare away approximately 67% of prospective customers. This is a scary statistic because even the best companies can’t please every customer every time.
Luckily, SpotOn can help you address negative reviews before they become a serious problem thanks to our automated alerts that notify you via email or mobile alert every time you get a new review. With a prompt heads-up to potential problems, you can address negative reviews before they become a serious problem.